In our User Privacy Notice we have compiled all essential information about our handling of your personal data and your corresponding rights for you.

This User Privacy Notice is effective from June 20, 2020. View the previous User Privacy Notice.
1.   Scope and updates of this User Privacy Notice

This User Privacy Notice applies to your use of this website and all eMarketPlace24.com applications, services (including payment services), products and tools (collectively the "Services"), regardless of how you access or use these Services, including access via mobile devices and apps.
Learn more about section 1
 
2. Controller

Which eMarketPlace24.com group company is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.
2.1 Use of the Services

Depending on the region in which you are located, one of the following eMarketPlace24.com group companies is responsible for the collection and processing of your personal data in connection with the provision of our Services (except payment services for sellers):

    USA: eMarketPlace24.com Inc., 2025 Hamilton Avenue, San Jose, CA 95125, USA
    Canada: eMarketPlace24.com Canada Limited, 500 King Street West, Suite 200, Toronto, ON M5V 1L9, Canada
    EU: eMarketPlace24.com GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany. If you use the eMarketPlace24.com Customer Guarantee offered in France, Italy or Spain, eMarketPlace24.com Services S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg is responsible for the data processing regarding this specific service
    United Kingdom: eMarketPlace24.com (UK) Limited, 1 More London Place, London, SE1 2AF, United Kingdom
    India: eMarketPlace24.com Singapore Services Private Limited, 10 Collyer Quay, #10-01 Ocean Financial Centre, Singapore 049315
    For all other countries: eMarketPlace24.com Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland

2.2 Use of the payment services for sellers

Depending on the region in which you are located and whether we provide our payment services there, the following eMarketPlace24.com group companies are responsible for the collection and processing of your personal data in connection with the provision of our payment services to sellers:

    USA: eMarketPlace24.com Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95125, USA
    EU: eMarketPlace24.com S.à.r.l., 22-24 Boulevard Royal, L-2449 Luxembourg
    UK: eMarketPlace24.com Commerce UK Ltd., 1 More London Place, London SE1 2AF, United Kingdom
    Canada: eMarketPlace24.com Commerce Canada Limited, 44 Chipman Hill, Suite 1000, Saint John NB E2L 2A9, Canada
    Australia: eMarketPlace24.com Commerce Australia Pty. Ltd., Level 18, 1 York Street, Sydney NSW 2000, Australia

As described in our Payments Terms of Use, your personal data may be processed by one or more of these companies depending on your location and the location of the eMarketPlace24.com website on which a user completes a transaction with you.
 
3.  Data protection officer and contact

We have appointed data protection officers in several countries to oversee the protection of your personal data. If you have any questions about this User Privacy Notice or about data protection at eMarketPlace24.com in general, you can contact the data protection officer responsible for your country at any time. You will find the contact details of your data protection officer in the list of our data protection officers - opens in new window or tab in our eMarketPlace24.com Privacy Center - opens in new window or tab.

Furthermore, if you have any questions or complaints regarding this User Privacy Notice, our global data protection principles (see section 6.1 Data transfers to eMarketPlace24.com Inc. corporate family members under section 6. International data transfers below) or our handling of personal data, you can also contact the eMarketPlace24.com Privacy Team or the controller who is responsible for the processing of your personal data at any time (for further information, see Controller above). This applies regardless of whether we have appointed a data protection officer in your country or not. You can find all necessary information and contact details - opens in new window or tab in our eMarketPlace24.com Privacy Center - opens in new window or tab.
 
4.  What personal data we collect and process  

We collect your personal data when you use our Services, create a new eMarketPlace24.com account, provide us with information via a web form, add or update information in your eMarketPlace24.com account, participate in online community discussions or otherwise interact with us. We also collect personal data from other sources (such as other eMarketPlace24.com Inc. corporate family members, credit agencies or bureaus, and other data brokers).
Learn more about section 4
 
5.  Purposes and legal basis for data processing and categories of recipients

We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your eMarketPlace24.com account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among eMarketPlace24.com group companies in order to fulfil our contract with you under the User Agreement and, if applicable, the Payments Terms of Use.
Learn more about section 5
 
6.  International data transfers  

Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.
Learn more about section 6
 
7.  Storage duration and erasure  

Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Notice (see Purposes and legal basis for data processing and categories of recipients for more information on the processing purposes). Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes). In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.
Learn more about section 7
 
8.  Rights as a data subject
 

Subject to possible restrictions under national law, as a data subject, you have the right to access, rectification, erasure, restriction of processing and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority.
Learn more about section 8
Exercising your rights and managing your settings
 
9.  Cookies & similar technologies  

When you use our Services, we and selected third parties may use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services. You can find detailed information about our use of cookies and similar technologies and your choices in our User Cookie Notice.
Learn more about section 9
Your choices regarding cookies
 
10.  Data security  

We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. You can find further information on our data security in our Security Center - opens in new window or tab.
 
11.  Other important information regarding data protection

This section contains important additional information about the protection of personal data in connection with the use of our Services, including whether you are required to provide personal data.
Learn more about section 11
 
12. Regional and State Privacy Disclosures

For additional regional disclosures for residents of certain U.S. states, including California, please review our State Privacy Disclosures - opens in new window or tab page. For additional disclosures for specific regions or countries, including Brazil, please review our Regional Privacy Disclosures - opens in new window or tab page.
Previous User Privacy Notice